Jeanette A Tay
map-marker Augusta, Georgia

How interest and insurance is handled

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Security used to be the best. I got a small loan from them in December. 2 payments plus an extra 20 dollars toward principal was made. I went to pay the loan out today they wanted the amount of the loan. When I questioned about taking the insurance and interest off because I have only had the loan for 2 months,they said it doesn't work that way. Why not? Why would you have to pay interest and insurance on a paid off loan. You can not argue with them but if this is how they do business now. I will be one less customer. Thank you.
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Loss:
$200
Pros:
  • Washington rd office in augusta ga very nice people
Cons:
  • Being a long term cust
  • Having to requalify for a loan every time

Preferred solution: Price reduction

User's recommendation: Make them give you detail payment amounts from month 1 because you may want to pay it off in 2 or 3 monthrs make sure you are not stuck with the intetest and insurance up front

Resolved
Candace W Vdm

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Verified Reviewer
| map-marker Lithia Springs, Georgia

Resolved: Loan #29408

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Updated by user Jan 21, 2024

Company fixed the issue and I have been provided with apology. The district manager reached out and apologized for the incident and transferred my balance to a different branch!

Original review Jan 13, 2024
I have yet to hear back regarding the treatment I received from branch manager Ryan Branch #1481!! I have always paid my loans on time and received excellent customers services.

Recently that has all changed, the lady in the office can never provide accurate information and repeatedly puts me on hold. I was inquiring about refinancing my loan, me and the lady have a back and forth, she places me on hold. While holding I continue to express my frustration, Ryan then picks up the phone aggressively and says he doesn't want my business. I went ballistics as a white male would tell me a black woman that he doesn't want my business!!

That was incredibly disrespectful!

I was supposed to receive a call from the district manager and that has yet to happen!! 404.304.5621
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Derek P Vdp

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Verified Reviewer

Poor policy

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If you are debating paying of a charge off debt consider the age of it if you pay it off it reset the fall off date by 7 years it resets once paid they do this so you have to keep using *** finance companies instead of a bank with a lower interest rate
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Pros:
  • Money when needed
Cons:
  • Policy to keep your credit score low

Preferred solution: A charge off removed from my credit report that’s been paid

User's recommendation: If you debt is close to 7 years don’t pay just let it fall off your credit

Candace W Vdm

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Verified Reviewer

Loan #29408

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I have yet to hear back regarding the treatment I received from branch manager Ryan Branch #1481!! I have always paid my loans on time and received excellent customers services.

Recently that has all changed, the lady in the office can never provide accurate information and repeatedly puts me on hold. I was inquiring about refinancing my loan, me and the lady have a back and forth, she places me on hold. While holding I continue to express my frustration, Ryan then picks up the phone aggressively and says he doesn't want my business. I went ballistics as a white male would tell me a black woman that he doesn't want my business!!

That was incredibly disrespectful! I was supposed to receive a call from the district manager and that has yet to happen!!

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Preferred solution: I will like an explanation on why a loyal customer would receive such awful customer service

Clora W

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Verified Reviewer

About my 401(k)

I was trying to see if they received my paperwork from me and Fidelity financial because I was trying to transfer my money from them to you guys
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Preferred solution: Some answers or for someone to call me

Amy S Ebs

Wonderful Experience

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I would like to give a shout out to Courtney and Prattville, AL Branch. I couldn't get to office but really needed the money to pay a bill. Courtney was able to make that happen. She is such a sweetheart and really good at taking care of her customers, even when she is very busy. She is able to maintain her positive attitude and always makes me smile. I felt very comforted and she made it happen so quickly and I was able to pay my water bill!!! Thanks again Courtney.
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User's recommendation: Definitely recommend

Anonymous
map-marker Sealy, Texas

Called and threatened to report me as a 30 day late when it was a day

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Threatening my credit if I didnt pay the minute she called. My understanding is that you have to be 30 days late to be reported as 30 days not a day and during the holidays when everyone is crazy busy
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User's recommendation: Stay away high interest and they are cut throat

Anonymous
map-marker Denver, Colorado

Compliant

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I was married when I used this company to secure a loan. I ended this relationship by paying off my loan in full as well as my ex husbands loan. He called to inquire about a new loan and the company told him he was in collections. I went with him to inquire and they just lied and said he had not enough income. I told them they cannot just lie. They got up and moved towards me like they were going to push me out of the building. DO NOT LIE ABOUT THE CIRCUMSTANCES REGARDING SOMEONES DEBT!
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User's recommendation: Look around before paying to much

Larry D Sfh

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Verified Reviewer
| map-marker Columbia, South Carolina

Loan information

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My name is Larry Dennis, and I have a old account with the Washington street branch in Columbia S.C and I was hoping that you could send me the loan information so I can know what I need to do so I can get another loan!
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Anonymous
map-marker Madison, Alabama

Its not right to report if you are a few days late

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Have paid them ever month i might have been a few days late and they still charged me int and still showed me 30 days late and now it is 60 days will never do bunnss any more today i will pay them off .
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User's recommendation: Dont do it

Anonymous
map-marker Minneapolis, Minnesota

Pissed

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-23 out of 5 stars. Would NOT recommend. I fell on hard times, bit was trying to recover. I got a steady job, so I applied for a personal loan. Told me I was approved for a small amount to build my credit. Then was told they could not help me because I didn't have a permanent address. And it was for my own good.
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User's recommendation: Don't be a future customer

Linda C Trx

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Verified Reviewer

Upset Mother/Nana

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I was wanting to know why security finance is sending my 14-year-old granddaughter something in the mail at my daughter's previous address which just passed away she had a loan with security finance why are they sending her daughter something in the mail from them? All the info on the submit form I put it in my daughter's name her loan number but I am her mother my name is Linda Charles and the phone number I provided it is my phone number if you'd like to contact me at my email it is angelwings3681@***.com.

I live in Rome Georgia my daughter lived in Tunnel Hill Georgia where she lived at her friend called and told me that her daughter Madison had gotten something in the mail from security finance and did not want to give it to her not knowing what it was because she's still grieving over her mother so if you can please give me clarification on why they sent something to my granddaughter would be appreciated. Thank you

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Preferred solution: Apology

1 comment
Guest

It's clear you're simple. Open the mail, see what it is.

If it's junk, move on with your (LOL) life. If it isn't and someone opened credit in the kid's name, then take action to figure out who in your family did it.

Tonni Esd
map-marker Houston, Texas

Spoke with a representative.

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I took out a loan and repaid the amount due. Representative was courteous and helpful. I would recommend to friends and family.
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Rosalinda L Rzx

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Verified Reviewer

I got a harrassing and intimation call by an employee who filed 2 times the same debt to effect my credit score which IS ILLEGAL

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Retialation and harrassment by reporting my debt twice to hurt my credit score. ILLEGAL according to FTC
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Pros:
  • Harrassers

Preferred solution: CEO or owner to call me for their employee harrassing , intimating by reporting my debt TWICE TO HURT MY CREDIT REPORT

User's recommendation: Don't do business there

DEREK N Sif

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Verified Reviewer
| map-marker El Paso, Texas

Notice of Late Payment

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I have no voice and could not contact Security Finance telephonically. This email site was the only contact form I could find that did not require speaking. I did not have a complaint. I only needed to make the company aware of my reason for a late payment. Thank you
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Preferred solution: Apology

Anonymous
map-marker Crystal Lake, Illinois

They won't take a late payment off my credit report even though it's been paid off for 2 months or more

Want to know why you all have gave me a ban mark on my credit report when the loan has been paid off for over 3 months now
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User's recommendation: Don't do it they will screw you

About

Summary

Security Finance is a company that specializes in providing a wide range of financial services. The company is based in Spartanburg, SC. It has been in business for more than 5 years. Security Finance works with both businesses and individuals. The company offers various services such as financial loans, credits, mortgages and many more. On top of that Security Finance provides a large number of extras such as credit bonuses for regular clients and long-term loans. The company is a member of several national associations such as NILA, AFSA and BBB.

Security Finance reviews and complaints

Security Finance is ranked 141 out of 1016 in Loans and Mortgages category

Area Served

USA

Payment Methods

VISA

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