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1.3

Took my taxes there for 2016 cause i was in a hurry for my return and my regular tax prepare was booked up. I had a win lose statement from my Gambling.

They told me slots was not deductible I told them they were i filed that in past. They would not go for it, so i just went with it and they charged me $250 to file.. For 2017 my regular tax specialist Pattys Tax Service in Black River Falls WI did them. I mentioned to her about last years she filed and amended return and got us back $1700 Security Finance didn't.

I called to see they would compensate for their stupidity they just said sorry but the reason was cause win lose statements are not legal documents. If I would I signed a paper not holding them liable they would have filed it my way. This was never mentioned when they filed.

Been a loyal customer with them for 5 yrs now and to find out they don't give a crap for their customers just out for your money. I WOULD NOT RECOMMEND THEM TO ANYONE!

Reason of review: Poor customer service.

Monetary Loss: $1700.

Preferred solution: Full refund.

Security Finance Cons: Poor customer service.

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